FAQs

1. Shipping & Delivery

Q: How long does it take to receive my order?
A: Orders are typically processed within 1-2 business days. Shipping times vary by location:

  • Bulgaria: 3-5 business days

  • Europe (EU): 5-10 business days

  • International: 10-20 business days

Q: Can I track my order?
A: Yes! Once your order is shipped, you will receive a tracking number via email.

2. Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 14 days of delivery for unused, unopened products. Please contact support@luxurybreezz.com to initiate a return.

Q: Can I exchange a product?
A: Yes! If you received a defective or incorrect item, contact us within 7 days of delivery. We’ll send a replacement free of charge.

3. Payments & Security

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, PayPal, and Shopify Payments.

Q: Is it safe to use my credit card on your site?
A: Absolutely. LuxuryBreezz™ uses secure payment processing to protect your information at all times.

4. Product Care & Usage

Q: How do I clean my hookah hoses?
A: Most of our hoses are washable. Simply rinse with warm water and let them air dry. Do not use harsh chemicals.

Q: How do I clean my hookah bowls?
A: Wash with warm water and mild soap after each session. For stubborn residue, use a soft brush.

Q: Are your hookahs portable?
A: Yes! Many of our products, like the 22" Portable Hookah Kit, come with travel bags for easy transport.

5. Warranty & Quality

Q: Do your products come with a warranty?
A: Yes! We stand behind our products. Most LuxuryBreezz™ hookahs and accessories come with a 1-year warranty against manufacturing defects.

Q: What if my product arrives damaged?
A: Contact us immediately at support@luxurybreezz.com. We’ll send a replacement or issue a refund promptly.

6. General Questions

Q: Do you ship worldwide?
A: Yes! We ship to most countries. Shipping times vary depending on location.

Q: Can I customize my hookah order?
A: Currently, we do not offer custom orders. Stay tuned — we plan to expand our custom options soon!